If one person spends one minute waiting, we will say that one human-minute is spent aimlessly. In the queue at the bank, there are eight people, of which five plan to carry out simple operations, which take 1 minute, and the others plan to carry out long operations, taking 5 minutes. Find:
a) the smallest and largest possible total number of aimlessly spent human-minutes;
b) the mathematical expectation of the number of aimlessly spent human-minutes, provided that customers queue up in a random order.